Privacy Policy

1. GENERAL PROVISIONS

This Privacy Policy (hereinafter referred to as the “Policy”) defines the procedure for processing and protecting personal data of users of the website of FLIGEL company (hereinafter referred to as the “Company”, “We”) when using services for organizing relocations in Israel.By using our website and our services, you agree to the terms of this Policy. If you do not agree with the terms, please do not use our website and do not provide us with personal data.

2. COMPANY INFORMATION

FLIGEL — a team specializing in organizing relocations in Israel. We provide a full range of services: packing, transportation, assembly, and furniture placement.For more than 3 years, we have been working throughout Israel and helping families, businesses, and repatriates organize comfortable and predictable relocations.

3. DATA WE COLLECT

When using our website and services, we may collect the following information:3.1. Personal Data:

  • First and last name
  • Phone number
  • Email address (if provided)

3.2. Data for Organizing Relocation:

  • Departure address (where we are moving from)
  • Destination address (where we are moving to)
  • Date and time of relocation
  • Information about items being transported and their quantity
  • Estimated cost of services

3.3. Technical Data:

  • IP address
  • Browser type and operating system
  • Website visit data (cookies)
  • Referrers (sources of website traffic)

3.4. Communication Data:

  • WhatsApp correspondence history
  • Phone call records (if maintained)

4. HOW WE USE COLLECTED DATA

We use collected data exclusively for the following purposes:4.1. Service Provision:

  • Processing relocation requests
  • Contacting clients to clarify details
  • Organizing relocation (coordinating crew, transportation)
  • Calculating service costs

4.2. Communication:

  • Responding to client inquiries
  • Notifications about request status
  • Confirming orders and changes

4.3. Service Improvement:

  • Analyzing website performance
  • Optimizing service processes
  • Developing new services

4.4. Legal Obligations:

  • Compliance with Israeli legislation requirements
  • Protection of the Company’s rights and interests
  • Resolving disputes and conflicts

5. DATA STORAGE AND PROTECTION

5.1. Storage Period:

  • Personal data is stored for the period necessary to fulfill the order and resolve all matters related to the relocation
  • After completing all obligations, data may be stored in archives in accordance with legal requirements
  • Technical data (cookies, logs) is stored for no more than 12 months

5.2. Security Measures:

  • Use of secure communication channels (HTTPS)
  • Limited access to personal data only for authorized employees
  • Regular security system updates
  • Data backup

5.3. Disclosure of Data to Third Parties:We do not sell or disclose your personal data to third parties, except for:

  • Partners directly involved in organizing relocation (drivers, movers, coordinators) — only minimally necessary data
  • Upon request from government agencies in cases provided by law
  • With your explicit consent to data disclosure

6. YOUR RIGHTS

In accordance with Israeli personal data protection legislation, you have the right to:6.1. Right of Access:

  • Receive information about what personal data of yours we process
  • Request a copy of your data

6.2. Right to Rectification:

  • Request correction of inaccurate or incomplete data
  • Update your contact information

6.3. Right to Erasure:

  • Request deletion of your data if it is no longer necessary for the purposes for which it was collected
  • Withdraw consent for data processing

6.4. Right to Restriction of Processing:

  • Request restriction of data processing in certain cases

6.5. Right to Data Portability:

  • Receive your data in a structured, commonly used format

6.6. Right to Object:

  • Object to processing of data for direct marketing

7. COOKIES AND TECHNICAL DATA

7.1. Use of Cookies:Our website uses cookies to:

  • Ensure proper website functionality
  • Save user preferences
  • Analyze website traffic

7.2. Cookie Management:You can configure your browser to block or delete cookies. However, this may affect website functionality.

8. POLICY CHANGES

We reserve the right to make changes to this Privacy Policy. All changes take effect from the moment they are published on this page.We recommend periodically checking this page to review the current version of the Policy.

9. CONSENT TO DATA PROCESSING

By using our website and submitting a request through the form on the site, you give your consent to the processing of your personal data in accordance with the terms of this Privacy Policy.If you do not agree with the data processing terms, please do not use our website and do not submit requests.

FLIGEL — a team you can trustWe value your trust and commit to protecting your privacy.